NYCPHP Meetup

NYPHP.org

[nycphp-talk] Support Ticket Sytem

Jon Baer jonbaer at jonbaer.com
Thu May 17 18:10:46 EDT 2007


Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac- 
hacks.org has it.

This is a great (and what seems like) defacto ticketing system, I use  
it all the time and rarely ever work w/o it.  I install it for free @  
client sites just so I can stay sane on a project.  But I can see it  
being used as a general ticket system w/ ease (however Python skills  
required).  A PHP version anywhere?

- Jon

On May 17, 2007, at 4:35 PM, Michael B Allen wrote:

> There are a LOT of support ticket systems around. You might want to
> checkout freshmeat.net. Unfortunately it seems like no particular one
> ever never suits your needs (which explains why there are so many).
>
> The support ticket system I always wanted was one that just used IMAP
> for everything where the "tickets" where really just emails. So when
> someone searched tickets it really just used IMAP to talk to the local
> IMAP server. Also there would be a mail processing script to identify
> or insert a ticket number in the subject line. Etc. Never found such
> a thing.
>
> Mike
>
> On Fri, 18 May 2007 01:46:22 +0530
> "Aniesh joseph" <anieshjoseph at gmail.com> wrote:
>
>> Hello,
>>
>>
>> I want to build a Support Ticket Sytem. I need to register for  
>> tickets
>> through mail.Two task is :
>>
>> 1. Whenever I recieved a mail from the clients, I have to register  
>> for a
>> ticket.
>>
>> 2. Read the contents of the mail.
>>
>> I am working on LAMP. How can accomplish the two tasks in a PHP- 
>> MYSQL? Can
>> someone help me ?
>>
>>
>>
>> Regards
>> Aniesh Joseph
>>
>
>
> -- 
> Michael B Allen
> PHP Active Directory Kerberos SSO
> http://www.ioplex.com/
> _______________________________________________
> New York PHP Community Talk Mailing List
> http://lists.nyphp.org/mailman/listinfo/talk
>
> NYPHPCon 2006 Presentations Online
> http://www.nyphpcon.com
>
> Show Your Participation in New York PHP
> http://www.nyphp.org/show_participation.php




More information about the talk mailing list