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[nycphp-talk] OT: Recommendations for web hosting services with extremely good uptimes?

Morgan Craft morgan at forsalebyowner.com
Thu Nov 16 12:52:37 EST 2006


Hearing good things about Media Temples new 'Grid Server'.  From what 
they are advertising the grid system should balance sites across all 
servers instead of clustering with the possibility of no downtimes. 

http://www.mediatemple.net/webhosting/gs/

-Morgan

Tom Melendez wrote:
> Hey Folks,
>
> I'd like to offer my (brief, I promise) opinion on this having been on
> both sides of the fence (offering and evaluating an SLA).  I also want
> to note that I am coming into the middle of this thread, so I may have
> missed the initial requirements.
>
> We all want 100% uptime, which as Ken said, is only good until the
> first time they are down.  Really, what you want is someone who
> promises a respectable uptime and has a process in place to make it
> happen.
>
> What about an SLA?  Well, my experience has been that SLA's really
> amount to "well, if we're down and you complain, we'll refund you your
> money for the month (or period of time)."  No SLA that I have ever
> seen reads, "If we're down, show us how much you lost in revenue
> (e-commerce site) and/or lost productivity (mega-corporation) in that
> time and we'll cut you a check immediately".
>
> I admit it has been a few years so it totally possible that this has
> changed, but I doubt it.
>
> Tom
> http://www.liphp.org
>
>
> On 11/16/06, Burak Ueda <subscriptions at burakueda.com> wrote:
>   
>> Using Softlayer for my customers and for myself almost a year now.
>> They have 99.9% uptime SLA. There are 1~10 minutes of scheduled
>> maintenance down times in every 3-4 months. Most of them takes less than
>> 5 minutes.
>> Network is amazing, staff is professional and prices are cheap. You can
>> get a pretty powerful box well under $200/mo
>> *however* they are UNMANAGED.  *but* they have a very good paid support
>> system. They will fix/install/update anything you want, for only $3 per
>> ticket. And they do it in minutes.
>>
>>
>>
>> David A.Roth wrote:
>>     
>>> It can have great prices, fast machines with tons of disk space,
>>> wonderful customer service and be totally Linux friendly, but if they
>>> are down 40 minutes or so at random times it isn't acceptable to an
>>> online catalog web site. While a promise of an uptime of 99% sounds
>>> near perfect, 1% downtime can be a lot especially when its at peak
>>> times. I might be expecting too much, and it might cost too much, but I
>>> thought I would post and see if anyone has recommendations and
>>> solutions for web hosting services that have better than what I have
>>> described in uptimes.
>>>
>>> Thanks in advance,
>>>
>>> David Roth
>>> rothmail at comcast.net
>>>
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